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Services > Public Service

Training for employees of public institutions

The topic of "Intercultural Communication and Cooperation" is becoming increasingly important in the day-to-day work of employees in public institutions for the administration and consulting branch. However, it is not only language barriers that have to be overcome in these encounters. Both basic (inter)cultural understanding and specific cultural knowledge can serve as tools in everyday work and reciprocally simplify integration processes.

Offer 1 A

General intercultural competence

Duration: 1 day / 6 UE

Method of implementation: Lecture

Location and number of attendees: by agreement

Content:
With one or more focal points (max. 3 Topics):
  • Cultural differences
  • Inner und outer realities
  • Conscious and subconscious
  • Levels of communication
  • Strong hierarchies - values of relationships
  • Cultural standards

Offer 1 B

General intercultural competence 2

Duration: 2 days / 12 UE

Method of implementation: Lecture + Workshop

Location and number of attendees: by agreement

Content:
With one or more focal points (max. 3 Topics):
  • Cultural differences
  • Inner und outer realities
  • Conscious and subconscious
  • Levels of communication
  • Strong hierarchies - values of relationships
  • Cultural standards

Offer 1 C

General intercultural competence 3

Duration: 3 days / 18 UE

Method of implementation: Lecture

Location and number of attendees: by agreement

Content:
  • Cultural differences
  • Inner und outer realities
  • Conscious and subconscious
  • Levels of communication
  • Strong hierarchies - values of relationships
  • Cultural standards

Offer 2 A

Arabic / Islamic intercultural competence 1

Duration: 1 day / 6 UE

Method of implementation: Lecture

Location and number of attendees: by agreement

Content:
  • Topic introduction
  • Facts and figures
  • A Brief introduction to the history of Islam

Offer 2 B

Arabic / Islamic intercultural competence 2

Duration: 2 days / 12 UE

Method of implementation: Lecture + Workshop

Location and number of attendees: by agreement

Content:
  • Topic introduction
  • Facts and figures
  • A brief introduction to the history of Islam
  • Regional and religious diversity
  • Religious terminology
  • Religious law and commandments

Offer 2 C

Arabic / Islamic intercultural competence 3

Duration: 3 days / 18 UE

Method of implementation: Lecture + Workshop

Location and number of attendees: by agreement

Content:
  • Topic introduction
  • Facts and figures
  • A brief introduction to the history of Islam
  • Regional and religious diversity
  • Religious terminology
  • Religious law and commandments
  • Global perspective = Other perspective
  • Headscarf, Honor, Revenge, Sexual Harassment
  • Radicalization and deradicalization (Islam)

Offer 3 A

Africa - Intercultural Competence 1
(General or region specific)

Duration: 1 day / 6 UE

Method of implementation: Lecture

Location and number of attendees: by agreement

Content:
  • Topic introduction
  • Facts and figures
  • A brief introduction to the history of Africa

Offer 3 B

Africa - Intercultural competence 2
(General or region specific)

Duration: 2 days / 12 UE

Method of implementation: Lecture + Workshop

Location and number of attendees: by agreement

Content:
  • Topic introduction
  • Facts and figures 1
  • A brief introduction to the history of Africa
  • Regional and religious diversities
  • Traditions
  • Facts and figures 2

Offer 3 C

Africa - Intercultural competence 3
(General or region specific)

Duration: 3 days / 18 UE

Method of implementation: Lecture + Workshop

Location and number of attendees: by agreement

Content:
  • Topic introduction
  • Facts and figures 1
  • A brief introduction to the history of Africa
  • Regional and religious diversities
  • Traditions
  • Facts and figures 2
  • Global perspective = Other perspective
  • Do and Don't (Traditions)
  • Communication in an emergency situation

Offer 4

Work-life balance - Workshop

Duration: 1 day / 8 UE

Method of implementation: Lecture + Workshop

Location and number of attendees: by agreement

Content:

Here, practical exercises are used to plan and improve the everyday lives of employees with children. The main goal is to reduce stress with the help of time, energy and financial management.

Soft Skills

Offer 1

Personal and professional development

Duration: by agreement

Method of implementation: Lecture + Workshop

Location and number of attendees: by agreement

Content:
Management and leadership
  • Yesterday a colleague - today a superior
  • Leading without being a superior
  • New in a management position
  • Success as a team-leader
  • What makes people tick
  • Team development
  • Leadership in a team
  • Motivation in the company
  • Conflict management
  • Emotional intelligence
  • Women in leadership positions
  • Psychology for managers
  • Strategic thinking
  • Risk management

Offer 2

Social competence

Duration: by agreement

Method of implementation: Lecture + Workshop

Location and number of attendees: by agreement

Content:
Conflict management
  • Emotional intelligence
  • Recognizing and resolving conflicts
  • Feedback discussions
  • Mastering difficult situations with feedback
  • Diplomatic and appreciative
Intercultural competence
  • Develop cultural awareness
  • Dealing with unconscious bias
  • Connectedness in a team
  • Teamwork

Offer 3

Communication

Duration: by agreement

Method of implementation: Lecture + Workshop

Location and number of attendees: by agreement

Content:
Communicate, discuss and understand
  • Effective communication
  • Having difficult conversations
  • Argumentation
  • Let’s be talktive
  • Solution-oriented
  • Communicating confidently in difficult situations
  • Communicating effectively
  • Non-violent communication
Negotiation and persuasion
  • Using influence and persuasion in a team
  • Successful negotiation
  • Negotiating with confidence
  • Negotiating like a pro
  • Communication in an emergency situation

Offer 4

Business Skills

Duration: by agreement

Method of implementation: Lecture + Workshop

Location and number of attendees: by agreement

Content:
Time management
  • Strategic time management
  • Effective time management
  • Time management and self-management
  • Dealing with information overload
Presentation and moderation
  • Convincing presentation
  • Developing a concept
  • Strategic storytelling
  • Moderation basics
  • Deciphering body language
  • Organizing and leading conferences and meetings
Creativity and problem solving
  • Creative problem solving
  • Problem analysis and decision-making - identifying, analyzing and solving problems